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Customers of upulniexpress.lk can get their product delivered to their door using the Island-wide delivery option, or they can pick it up at the office.
The delivery time is usually 2 to 7 business days; however, periods which vary depending on the merchant/supplier, and upulniexpress.lk is not responsible for any delays.
upulniexpress.lk cannot be held liable for delays by the courier companies.
Please check your ordered product(s) for physical damage before accepting delivery. If there are any damages, please refuse delivery.
Please check your ordered product(s) for physical damage before accepting delivery. If there are any damages, please refuse delivery.
upulniexpress.lk and our Delivery Partner are not responsible for services such as moving items to various floors, unboxing the products, placing the package in a desired venue, and so on.
If the product(s) does not come with a warranty card or other merchant/supplier details, please notify (call or email to info@upulniexpress.lk) upulniexpress.lk on the same day of delivery to purchase it from upulniexpress.lk. upulniexpress.lk would not be responsible for warranty cards or delay information.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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